FAQ

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General Questions

Where can I receive information about Airsoft?

Please use google or search on youtube about airsoft. Airsoft is a very entertaining hobby with many different aspects. Be informed about everything you plan on doing.

 

Do AEG's come with the best charger?

We recommend purchasing a smart charger with your airsoft gun. They are offered under our Airsoft Accessories category.

 

Do you charge sales tax?

We only change sales tax to orders being shipped to NY State.

 

Is shopping on your website safe?

Of course, we use PayPal to secure our shopping cart process.

 

How can I pay?

We accept PayPal. Your PayPal will be charged at the time of checkout.

 

Customer Service

When are business hours?

Our customer service hours are Monday through Friday 12pm to 8pm EST. We are closed on major holidays and weekends.

 

How do we contact customer service?

Please email us at contact@aceverything.com.

 

When will I receive a response?

We will do our best to respond within 1 business day.

 

 

Shipping

Who do you use for shipping?

All of our orders will go through UPS or USPS.

 

How are shipping rates determined?

We offer free shipping on all orders over $50. For orders less than $50, we offer flat rate shipping for $8.

 

Where do you ship from?

We ship from multiple distributors across the United States. Our main location is in NY.  

 

What should I do if my items arrive damaged/defective?

We apologize for this inconvenience! This is most likely due to the manufacturer, distributors, shipping, or something else that is out of our control. AC Everything will do everything we can to make things right. Email us at contact.aceverything.com with the subject "Defective Product" and we will get back to you within 1 business day. Please try to explain the problem with the product in the email and include the order number. There may be a chance that we may be able to help with a simple email.

 

I accidentally submitted the wrong shipping address, what should I do?

Contact us immediately. We can do our best to change the order before it is shipped. In the event that the order was already shipped, there will be additional fees due to return delivery. No Exception! To avoid this, always check your address before and right after putting in an order.

 

How long will it take for my items to arrive?

Orders over $50 should arrive between 3-7 business days after shipping is complete. Orders under $50 should arrive between 4-8 business days after shipping is complete. Buyers will be notified when the item has been shipped and a tracking number will be provided.

 

What happens if I order something that is out of stock?

In the event that an item is purchased and it is out of stock, a full refund will be provided. However, all of our products that are out of stock should be labeled as “out of stock” and should not be purchasable. This should only happen when there is an error on our end. We apologize for any inconvenience.

 

Can I cancel an order?

To cancel an order, please email us at contact@aceverything.com with the subject "Order Cancelation" or something along those lines. 

 

Is shopping on your website safe?

Of course, we use PayPal to secure our shopping cart process.

 

How can I pay?

We accept PayPal. Your PayPal will be charged at the time of checkout.

 

When will my order ship?

Your order will most likely ship within the next business day. There is a rare occurrence of shipping within 2 business days. We only ship products Monday through Friday.

 

Is there international shipping?

Sadly, we do not offer international shipping.

 

Airsoft Safety

What should I wear while playing airsoft?

We at AC Everything suggests that eye protection be worn at ALL TIMES in order to prevent injury to your eyes. As you play at your own risk, please play safely! The consumer or purchaser releases AC Everything of all liability, regarding use of the product or otherwise, by agreeing to the terms at checkout and by successfully submitting/placing an order online or over the phone.

 

What are my buyer responsibilities?

The buyer/consumer who purchases from AC Everything is responsible for informing themselves of all local and state laws. Additionally any person whom purchases from our website is responsible for reviewing and accepting all terms and conditions set forth on ACEverything.com. Once your order online or phone order is completed, the customer releases AC Everything of all liability related to acknowledgment of terms and conditions, return policies, and product use liability. The consumer is also responsible for reviewing and informing themselves of all product warranty terms and exclusions to such terms.

 

Why does my gun have an orange tip?

All airsoft guns are required to have the tip of the barrel permanently colored in orange by Federal Law. Any person who changes, alters, removes, or obliterates any coloration or markings that are required by any applicable state or federal law or regulation, for any imitation firearm (replica firearm), or device in any way that makes the imitation firearm (replica firearm) or device look more like a firearm is guilty of violating the state or federal law.

Removal of the orange tip immediately voids your product warranty!

 

Is airsoft legal where I live?

Airsoft is legal in most places in the U.S. but there are restrictions in certain areas. It is your responsibility to know and follow any local laws governing the use of airsoft guns.

 

How can I check the status of my order?

Once your order has been shipped, tracking information will be available on your order status page. You can track your order on one of the following websites:

For USPS:

USPS.com

For UPS:

UPS.com

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